Accessibility Statement

We are committed to making our site accessible, inclusive and user friendly for everyone.

This website is run by Doncaster Council. We want as many people as possible to be able to use this website.

This website aims to conform to:

We’re also making the website text as simple as possible to understand.

AbilityNet  has advice on making your device easier to use if you have a disability.

Accessibility features

  • The site has been created with a combination of XHTML and CSS. Tables have not been used at all throughout the site.
  • All informational images contain an ALT tag and decorative images are either relegated to the CSS document or have a null ALT attribute.
  • All pages have valid HTML.
  • Links have been written to make sense out of context. Where this has proved impossible the title tag has been used to expand on their meaning.
  • The website offers full functionality in all modern browsers on PC, Mac, Tablets and Smartphones

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille call 01302 736000.

If you want to visit us and can’t view the map on our contact us page then call us on the above number for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our Civic Office has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Doncaster Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1  AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages in line with our website improvement project due for completion September 2021.

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden  within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

Issues with videos and audio

Live video streams don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations .

We cannot guarantee accessibility standards with third party applications. Accessibility regulations will form part of future procurement requirements.

How we tested this website

This website is tested on the 20th of each month by WAVE Web Accessibility Evaluation Tool. The test was carried out using automated software.

How accessible is this website

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • the main video does not have captions and auto plays for most impact
  • some main images have text overlayed and colours of the image cannot be controlled as they are automated random basis
  • there are also still no visible keyboard focus on the accordions which appear on a very small number of pages
  • some of our online forms are difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader
  • content and functionality provided by third party suppliers is not fully accessible

What we’re doing to improve accessibility

We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.

The accessibility of the website is reviewed every month and we fix any issues arising based on the monthly report.

This statement was prepared on 6th January 2021. It was last updated 6th April 2021.

This accessibility statement applies to www.visitdoncaster.com