Privacy policy

Privacy Notice – How we handle your personal information

1. Introduction

Doncaster Council needs the information about you that we have asked you for (e.g. your name, address, email address, etc.) so that we can provide further information about events and activities taking place in the area.

The Council is committed to meeting its data protection obligations and handling your information securely. This Notice sets out what you need to know about how we will use your information. You should make sure you read and understand this notice before submitting your information to us.

You should make sure you read and understand this notice before submitting your information to us.

2. What information about you do we collect?

For the processing to which this notice relates to be carried out we use the following information:

  • personal information (such as: your name, address, email address or telephone number)

3. How do we collect information about you?

We collect/obtain your information from you directly (for example, by collecting your details at events, asking you to register for updates on one of our services or when visiting the Tourist Information Centre).

  • We have installed a 'tracking pixel' that works on all of our pages to help us learn more about Facebook users' interests in the site. This information is then used to create 'custom audiences' within Facebook to potentially allow us to create Facebook adverts targeted at members of these 'custom audiences'. The aim is to make sure that any advertising we create is as relevant as is reasonably possible to our audience.

You can read more about the Facebook Pixel on their website   and you can opt out of receiving these targeted adverts by visiting the Your Online Choices website  or the Facebook advert preferences page .

4. How will your information be used?

Your information will be used to provide one or more of the below services.

  • Visit Doncaster Guide
  • Events and Activities in Doncaster
  • Visit Doncaster Newsletter

5. The Legal Basis for using your information

The Council collects and uses information about you on the basis that you have consented to giving us your information for one (or more) of the specific purposes set out in the ‘How will your information be used’ section above.

5.1. Withdrawing consent

You may withdraw consent for us to use your information for one or more of these services by emailing, if you withdraw your consent for us to use your information we will still need to keep a record of this withdrawal of consent.

6. Who will your information be shared with?

We sometimes need to share your information within the Council or with other organisations. We will only share your information when necessary and when the law allows us to, and we will only share the minimum information we need to.

In certain cases we may also share your information with other individuals and organisations. For example, if you make a complaint to your Councillor, or if the sharing would help with a safeguarding issue, or help prevent a crime. Sometimes, we might share your information without your knowledge.

The Council will never sell your information to anyone else.

7. How long will we keep your information?

We will keep your information for a period of two years. For more information on how long your information will be kept please see the Council’s retention schedule.

8. Your rights

Data protection law gives you specific rights over your information. These rights are:

  • to be informed of our use of information about you;
  • of access to information about you;
  • rectify information about you that is inaccurate;
  • to have your information erased (the ‘right to be forgotten’);
  • to restrict how we use information about you;
  • to move your information to a new service provider;
  • to object to how we use information about you;
  • not to have decisions made about you on the basis of automated decision making;
  • to object to direct marketing; and,
  • to complain about anything the Council does with your information (please see the next section).

Some of the rights listed above apply only in certain situations, and some have a limited effect. If you wish to know more about these rights, or to make a request in respect of one or more of them, please contact the Council’s Data Protection Officer using the details below.

Your rights are explained in our Data Protection Policy, which is available here.

You can access information about yourself by making a subject access request at the following page of the Council’s website:

9. Data Protection Officer (DPO)

The Council is required by law to have a DPO. The DPO has a number of duties, including:

  • monitoring the Council’s compliance with data protection law;
  • providing expert advice and guidance on data protection;
  • acting as the point of contact for data subjects; and,
  • co-operating and consulting with the Information Commissioner’s Office (see ‘Complaints’ below).

The Council’s Data Protection Officer can be contacted at

10. Complaints

If you are unhappy with the way in which your information has been handled you should contact the Council’s Data Protection Officer so that we can try and put things right.

Alternatively, and if we have been unable to resolve your complaint, you can also refer the matter to the Information Commissioner’s Office (ICO).  The ICO is the UK's independent body set up to uphold information rights, and they can investigate and adjudicate on any data protection related concerns you raise with them. They can be contacted via the methods below:


Telephone: 0303 123 1113

Post: Information Commissioner’s Office
Wycliffe House
Water Lane

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.